What We Do

Its Customer Services provides first-level IT support for faculty, staff and students of the University. The staff endeavors to provide prompt and convenient response to your technical issues through phone, e-mail, and walk-in support. The staff will gather necessary information to perform basic troubleshooting or begin processing your request to be logged into a call tracking database and assigned to an ITS specialist or technician. Services and Support include:

• Email: Lotus Notes client, Domino Web Access (webmail), E-mail Listservs
• Spam: Prevention and control of unwanted emails (facstaff only)
• Password/accounts: Recovering or resetting a password, Tips on changing and remembering passwords; UNO NetID
• Technology purchases: campus technology store, academic pricing/software discounts, recommended computer systems, recommended software, campus Microsoft software agreement
• Antivirus Software: McAfee Antivirus (free)
• Other Software: Available on the ITS Install Server
• Computer repair (University-owned equipment only): Helpdesk support provided, What to do first, Reporting a problem to the Helpdesk
• Equipment Checkouts: Laptops; digital cameras, projectors, etc.
• Network Access: Wireless; on campus internet and network access
• Web pages: Web server space, Web application form
• Network Storage: Central file server; personal file storage space
• Printing/Scanning: tests; pamphlets; notices

User Rooms: Two ITS labs and 5 partner labs across campus; three off-campus locations